International delivery options and click and collect available.

About Us

This online store is maintained and operated by Sheffield Students' Union, and hosted by the third-party e-commerce provider Shopify. All online payments are securely handled by WorldPay.

Accepted Currencies

All payments on this website are in GBP pounds (£ sterling).

Delivery Information

We ship within the UK and Internationally. All items are posted Royal Mail Record Delivery. Deliveries will normally be received within 5 working days.

Please note

At certain times of the year, for example Easter weekend and the period of time between Christmas and New Year, the Students' Union building will be closed and no staff will be available to process orders. Please be patient around these times and allow for any delays if ordering items required in a specific time frame.

Company Details

Our Sheffield
Sheffield Students' Union
Western Bank
Sheffield
S10 2TG

Charitable status
VAT Reg. No. 173 4592 48

Phone: 0114 222 8667
Email: store@sheffield.ac.uk

Terms & Conditions

Refund Policy

Under Consumer Protection (Distance Selling) Regulations 2000, you, the customer, have a 7 day "cooling off" period from the day the the goods are received. Within this cooling off period you have the right to cancel the contract with Our Sheffield and are entitled to a full refund, including any original delivery charges. If you wish to cancel please contact us by phone or by email.

If the goods have already been dispatched during this 7 day period and you have a "change of heart" then the return delivery costs will be bourn by you, the customer. However, if there is a fault, the return delivery costs will be bourn by Our Sheffield as the merchant.

After the cooling off period, if you are not fully satisfied with your purchase, items can be returned with a full refund within 28 days of receiving your goods. We cannot accept returns after 28 days has elapsed. Items must be in a condition fit for re-sale (clean, unused with tags/packaging). Please send a copy of your receipt with the item. Items are returned at the cost of the customer. Refunds will be made to the original card used to make the purchase. The money should appear in the account within 3 days of the refund being issued. The cost of the initial postage can not be refunded for returned items.

Privacy Policy

Any card information collected during the purchasing of product is not retained by Sheffield Students' Union. Any contact details you provide will only be used to process the order and will not be sold or given away to any third parties. This includes your email addresses, physical address and phone number. Your contact information will be securely held by Sheffield Students' Union in order to complete your order. During the checkout process you may request for your email address to be used for marketing purposes. Marketing of this nature will only come from Sheffield Students' Union and your email will not be passed to any third parties. Sheffield Students' Union may periodically notify you of offers and new products available from this online store. You may unsubscribe from this marketing at any time.

Website Pricing Errors

Sheffield Students' Union will not be bound by any incorrect pricing for any products on this website.